Otso wood design | Refund Policy
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Return & Refund Policy

 

 

Thanks for shopping at OTSO wood design.
If you are not entirely satisfied with your purchase, we’re here to help.

 

RETURNS

 

You have 15 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.

 

 

REFUNDS

 

Once we receive your item, we will inspect it and notify you by email, that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to the original method of payment.

 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

 

SHIPPING

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

SALES ITEMS

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

EXCHANGES

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@otsowooddesign.com and send your item to: OTSO Wood Design, The Coach House (unit 14), 2 upper york street, BS2 8QN, Bristol, Uk .

 

 

Last Edited on 2018-03-25

 

 

 

We are on holiday !

All orders will be sent in September 15th.

Nos vamos de vacaciones !

Todos los pedidos serán enviados a partir del 15 de septiembre.

 

Thanks 😉